FAQ’s – Frequently Asked Questions
BOOKINGS & QUOTES
How do I request a moving quote?
You can request a quote by phone, email, or through our online enquiry form. To help us provide an accurate estimate, we may require information such as property size, access conditions, inventory details, preferred moving dates, and pickup and delivery locations.
Do you offer site visits or pre-move assessments?
Yes. Depending on the relocation requirements, we may be able to arrange a site visit or pre-move assessment prior to the moving date. Site visits can help assess property access, truck suitability, furniture volume, special handling requirements, and overall operational planning for larger or more complex relocations.
Are your quotes fixed-price or hourly?
Local moving services are generally charged hourly depending on the crew size, truck requirements, and overall job scope. Intercity or nationwide (linehaul) relocations are commonly quoted as fixed-price services after reviewing the operational requirements.
How far in advance should I book my move?
We recommend booking as early as possible, particularly during weekends, public holidays, school holidays, and end-of-month periods when moving demand is typically higher.
Do you provide WINZ quotes?
Yes. We can provide quotations suitable for Work and Income New Zealand (WINZ) applications where applicable.
Can I change my moving date after booking?
Date changes are subject to scheduling availability. We recommend informing our team as early as possible if changes are required.
Do you require a booking deposit?
Certain services, including large relocations, long-distance moves, or peak-period bookings, may require a booking confirmation deposit.
RESIDENTIAL MOVING
Do you move apartments and multi-level homes?
Yes. We regularly complete apartment relocations, townhouse moves, and multi-storey residential relocations throughout New Zealand.
Are there additional charges for stairs, lifts, or difficult access?
Additional labour time may apply where difficult access conditions exist, including multiple stair levels, long carrying distances, restricted loading zones, or limited lift access.
Will furniture be placed into the correct rooms during delivery?
Yes. Our team will place furniture and boxes into the designated rooms where reasonably possible during unloading.
Can you disassemble and reassemble furniture?
Yes. Basic furniture disassembly and reassembly services may be available for selected items such as beds, dining tables, and modular furniture where operationally suitable.
Can drawers remain full during transport?
Lightweight clothing items may sometimes remain inside drawers depending on the furniture type and overall weight. Heavy, fragile, or loose items should always be removed before transport.
Should refrigerators and freezers be emptied before moving?
Yes. Refrigerators and freezers should generally be emptied, cleaned, and disconnected before the moving team arrives. For many local relocations, refrigerators are commonly loaded towards the end of the pickup process and delivered first at the new property, which may help minimise the time food items remain outside refrigeration. Customers are encouraged to plan accordingly based on the duration of the relocation.
Can you complete moves with multiple pickup or delivery locations?
Yes. Multiple pickup or delivery stops may be arranged depending on the relocation requirements, scheduling availability, travel distance, and operational planning involved.
What if I am unsure whether certain furniture will fit into the new property?
Customers are encouraged to measure accessways, staircases, lifts, hallways, and room dimensions beforehand where possible. While our team may assist with operational guidance based on experience, furniture fitment cannot always be guaranteed due to varying property layouts and access conditions. Where operationally suitable and safe to do so, our team may sometimes attempt alternative handling methods such as furniture disassembly or different access approaches where reasonably possible.
What happens if settlement timings or key collection is delayed on moving day?
Settlement and key collection timings can occasionally vary during residential relocations. Depending on the job schedule and operational availability, flexible start times or adjusted delivery arrangements may sometimes be possible. In certain situations, furniture may remain securely loaded within the moving vehicle until settlement is completed and property access becomes available. Our team will always aim to discuss suitable operational solutions based on the individual relocation requirements and settlement conditions.
What if I am not fully sure about my moving date yet?
We understand that settlement timings, tenancy arrangements, and relocation schedules can sometimes change. Customers are welcome to contact our team in advance to discuss tentative moving dates and possible scheduling options based on availability.
What if I cannot be present on moving day?
Where customers are unable to attend in person, alternative arrangements may sometimes be organised depending on the relocation requirements. Customers may choose to nominate a responsible representative or provide suitable delivery and access instructions where appropriate.
What happens if it rains on moving day?
Our team continues operating during most weather conditions while using protective materials and professional handling procedures to help minimise exposure to rain and moisture. However, in cases of severe weather or heavy rain, operations may be temporarily adjusted or paused where necessary to help protect furniture and ensure safe working conditions for both customers’ belongings and our moving team.
PACKING & MOVING PREPARATION
Do you provide packing services?
Yes. We can assist with full packing, partial packing, wrapping services, and furniture protection preparation depending on the customer’s requirements.
Do you supply moving boxes and packing materials?
Yes. Selected moving boxes, wrapping materials, tape, mattress covers, and protective supplies may be available upon request.
What should I prepare before moving day?
We recommend:
- packing personal belongings beforehand
- disconnecting appliances
- securing fragile items
- arranging parking access if required
- ensuring walkways are clear for movers
What items cannot be transported?
Certain dangerous goods, hazardous materials, flammable substances, illegal items, unsecured liquids, or items prohibited by transport regulations may not be suitable for transportation.
How should fragile or valuable items be prepared?
Fragile and valuable items should be securely packed and clearly labelled prior to transport. Customers are encouraged to notify our team in advance regarding high-value or delicate items that may require additional care or handling procedures.
Can you move televisions without the original packaging?
Yes. Our team can assist with protective wrapping procedures for televisions and electronic items where suitable protective materials are available. However, customers are encouraged to retain original packaging whenever possible for additional protection during transportation.
OFFICE & COMMERCIAL RELOCATIONS
Do you provide office relocation services?
Yes. We provide office relocation and commercial moving services for businesses, warehouses, retail spaces, and professional workplaces throughout New Zealand.
Can office moves be completed after business hours?
Depending on availability and operational requirements, after-hours, overnight, or weekend commercial relocations may be available to help minimise disruption to business operations.
Can you relocate warehouse or commercial equipment?
Selected warehouse items, commercial furniture, shelving systems, office equipment, and business assets may be relocated subject to assessment, accessibility, and operational suitability.
INTERCITY & LINEHAUL MOVING
Do you provide intercity moving services?
Yes. We regularly complete long-distance and intercity relocations throughout New Zealand.
What is a linehaul moving service?
Linehaul moving refers to long-distance transportation services between cities or regions, commonly completed using scheduled or fixed-price transport arrangements.
How do intercity moving services operate?
Depending on the service type and operational requirements, relocations may involve direct delivery, scheduled transport runs, or coordinated loading and unloading arrangements across different regions of New Zealand.
What happens if settlement times do not align?
Where settlement timings differ between pickup and delivery properties, temporary storage solutions or adjusted operational scheduling arrangements may be discussed depending on availability and customer requirements.
STORAGE SERVICES
Can you move items into storage?
Yes. We can assist with transporting items into or out of storage facilities as part of a relocation plan.
How long can belongings remain in storage?
Storage duration depends on the selected storage provider, storage availability, and the customer’s individual arrangements.
Can I access my belongings while they are in storage?
Access conditions depend on the storage facility, access policies, and the storage agreement involved.
Do you offer overnight storage between pickup and delivery?
Depending on operational availability and relocation requirements, short-term or overnight storage arrangements may sometimes be available for customers requiring delivery on the following day. Where arranged in advance and operationally suitable, furniture may also remain securely loaded within the moving vehicle overnight prior to next-day delivery.
Do you assist with storage delivery once I find a new property?
Yes. We can arrange transportation from storage facilities to the customer’s new property where required, subject to scheduling availability and operational requirements.
INSURANCE & LIABILITY
Are my belongings insured during the move?
Our vehicles are covered by public liability insurance for property-related incidents. Customers are encouraged to review our Insurance & Liability information and consider arranging additional insurance coverage for their belongings where required.
Can I arrange additional moving insurance?
Yes. Customers may arrange additional transit or contents insurance for extra protection during relocation where required. We may also assist by providing the contact details of our trusted insurance partner for customers wishing to organise additional moving insurance directly.
What happens if damage occurs during the move?
Our team takes extensive care during every relocation using professional handling procedures, moving equipment, and protective materials. In the unlikely event of damage, customers should notify us as soon as reasonably possible so the matter can be reviewed accordingly.
Do I need to declare high-value items?
Yes. Customers are encouraged to inform our team beforehand regarding particularly valuable, fragile, specialty, or high-risk items that may require additional handling considerations or operational planning.
MOVING DAY & OPERATIONS
Do I need to be present during the move?
It is generally recommended that a responsible person is available during pickup and delivery to assist with instructions, room placement guidance, and property access where required.
What happens if the moving crew arrives earlier or later than expected?
Operational timing may occasionally vary due to traffic conditions, weather, previous jobs, ferry schedules, or other logistical factors. Our team will communicate any significant delays or scheduling updates where reasonably possible.
Can I track the moving truck during transit?
Many of our vehicles are equipped with GPS tracking systems. Depending on the service type and operational arrangement, our team may be able to provide transport updates during transit where reasonably available. For customer peace of mind, we always aim to keep customers updated throughout the relocation process where possible.
What payment methods do you accept?
We accept various payment methods including bank transfer, cash, and remote EFTPOS facilities carried by selected moving vehicles and crews. Payment arrangements are normally confirmed prior to the moving date.
Are weekend and public holiday bookings available?
Yes. Subject to operational availability, weekend and selected public holiday bookings may be available.
What happens if everything does not fit into the truck?
Truck sizing is generally estimated based on the information provided before the relocation. In situations where additional items remain after loading, additional trips, adjusted transport arrangements, or alternative operational solutions may be discussed depending on vehicle availability and scheduling conditions. Where reasonably possible, our team will aim to complete any remaining loads on the same day to help finalise the relocation efficiently.
Need More Information?
If you have additional questions regarding your upcoming relocation, storage arrangement, office relocations, intercity transport requirements, or insurance information, our team is available to assist with moving guidance and booking support.