Terms & Conditions

These Terms & Conditions apply to all moving, transportation, packing, storage, and related services provided by Zland Movers.

By confirming a booking, paying a deposit, signing service documentation, or proceeding with services provided by Zland Movers, customers acknowledge acceptance of these Terms & Conditions.

Quotes & Pricing

Quotes are based on the information provided by the customer at the time of enquiry and booking.

Pricing may change where incorrect or incomplete information has been provided regarding:

• Volume of goods
• Access conditions
• Stair access
• Heavy or oversized items
• Walking distances
• Additional labour requirements
• Storage requirements
• Ferry or transport conditions
• Additional pickup or delivery locations

Customers are responsible for providing accurate information before the move date.

Unless specifically confirmed in writing, quotes and pricing provided by Zland Movers do not include transit insurance cover for transported or stored goods.

Customers may request assistance arranging transit insurance through Zland Movers’ trusted insurance provider; however, Zland Movers does not directly provide or underwrite insurance policies.

Deposits & Booking Confirmation

For certain bookings, a deposit may be required to secure the scheduled moving date and resources.

For intercity and long-distance relocations, a 40% deposit is generally required to confirm the booking.

Booking dates and times are not secured until the required deposit has been received and confirmed.

For remote, unattended, storage-related, or overseas-managed relocations, Zland Movers may require:

• Signed service documentation
• Written authority to proceed
• Verified contact details
• Deposit or advance payment prior to commencement of services

In certain circumstances, full payment may be required prior to delivery, unloading, storage release, or completion of services.

Payment Terms

Unless otherwise agreed in writing, payment is due upon completion of delivery and must be cleared before the moving crew departs the delivery location.

Accepted payment methods may include:

• Bank transfer
• EFTPOS
• Visa & Mastercard
• Cash payments

Card processing fees may apply where applicable.

Outstanding accounts may be subject to additional recovery processes where required.

Outstanding balances may affect the review, processing, or resolution of claims, disputes, or service concerns.

Additional Charges

Additional charges may apply where circumstances differ from the original booking information provided.

This may include:

• Stair access
• Long carry distances
• Difficult access conditions
• Restricted parking
• Waiting time
• Additional labour requirements
• Heavy or oversized items
• Last-minute changes
• Storage requirements
• Waste disposal services

Where reasonably possible, customers will be advised of additional charges before or during the move.

Access Conditions

Customers are responsible for ensuring safe and reasonable access to pickup and delivery locations.

Customers should advise Zland Movers in advance regarding:

• Narrow driveways
• Steep accessways
• Limited parking
• Building restrictions
• Elevator bookings
• Restricted loading zones
• Stair access
• Rural or difficult access conditions

Additional charges may apply where access conditions significantly affect the move.

Heavy, Fragile & Specialty Items

Customers must advise Zland Movers in advance regarding heavy, oversized, fragile, delicate, or specialty items.

Examples may include:

• Pianos
• Pool tables
• Spa pools
• Marble or stone furniture
• Antiques
• Large safes
• Commercial equipment
• Gym equipment

Items exceeding safe manual handling limits or requiring additional movers, lifting equipment, or specialised handling must be disclosed prior to the move.

Additional labour, equipment, handling requirements, or charges may apply.

Restricted & Non-Transportable Items

For safety and compliance reasons, Zland Movers reserves the right to refuse transportation of certain items.

Restricted items may include:

• Hazardous or flammable substances
• Gas cylinders
• Firearms or explosives
• Illegal goods
• Perishable goods
• Animals or livestock
• Unsecured dangerous items

Customers are encouraged to personally transport valuables, important documents, jewellery, cash, passports, and irreplaceable personal items.

Customers remain fully responsible for the contents of all boxes, containers, bags, cartons, storage units, and items presented for transportation or storage.

Zland Movers does not inspect the internal contents of sealed customer-packed items and relies on information provided by the customer.

Customers must not include any illegal, prohibited, dangerous, hazardous, or unlawful substances or materials within goods presented for transportation or storage.

Where prohibited, dangerous, suspicious, or unlawful items are identified or reasonably suspected, Zland Movers reserves the right to refuse, suspend, report, or terminate services where required by law, safety obligations, or operational requirements.

Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information
• Ensuring reasonable site access
• Advising fragile or specialty items beforehand
• Ensuring goods are appropriately packed where self-packed
• Obtaining any permits or approvals where required
• Reviewing and confirming final inventory where applicable

Customers are encouraged to ensure all items have been unloaded, received, and checked prior to completion of services and before the moving crew departs the delivery location.

While Zland Movers makes reasonable efforts to ensure all transported goods are unloaded and delivered, customers are encouraged to personally inspect the truck and delivery areas prior to completion of the move. Once services are completed and the moving crew has departed the site, Zland Movers may not be responsible for items later reported as missing or left behind.

Delays & Scheduling

While Zland Movers makes every reasonable effort to complete services on scheduled dates and within estimated timeframes, delays, rescheduling, or operational changes may occasionally occur due to circumstances outside reasonable control.

This may include:

• Traffic conditions
• Weather events
• Ferry or transport disruptions
• Mechanical issues
• Staff illness or unforeseen staffing shortages
• Emergency situations
• Previous job delays
• Access restrictions or operational complications

For bookings scheduled later in the day, estimated arrival times may occasionally change due to delays or extended time requirements relating to earlier scheduled jobs or circumstances outside reasonable operational control.

Where practicable, customers will be notified as soon as reasonably possible regarding significant scheduling changes or delays.

Scheduled times are estimates only and cannot always be guaranteed.

All services are provided on a reasonable best-effort basis while taking into account operational conditions, safety requirements, scheduling factors, and circumstances outside reasonable operational control.

Storage Terms

Where storage services are provided, items are stored under Owner’s Risk terms unless otherwise agreed in writing.

Storage fees, handling fees, and access conditions may apply depending on the service arrangement.

Customers are encouraged to arrange suitable insurance cover for stored goods where required.

Storage Payment Default & Unclaimed Goods

Customers using storage services are responsible for ensuring all storage fees and outstanding balances are paid on time and maintaining up-to-date contact information with Zland Movers.

Zland Movers reserves the right to withhold release or delivery of stored goods until all outstanding balances have been cleared in full.

Where accounts remain significantly overdue, customers become unreachable for an extended period, or goods are considered abandoned, Zland Movers reserves the right to take reasonable recovery actions in accordance with applicable New Zealand laws and commercial storage practices.

Such actions may include:

• Suspension of storage access
• Recovery of outstanding costs
• Referral to debt collection services
• Disposal, sale, or recovery action relating to unclaimed or abandoned goods where legally permitted

Owner’s Risk & Liability

Goods transported, handled, or stored by Zland Movers are carried under Owner’s Risk terms in accordance with the Contract and Commercial Law Act 2017.

Customers are encouraged to review the Zland Movers Insurance & Liability page for full information regarding transit insurance options, exclusions, and liability conditions.

Transit insurance is not included within Zland Movers’ standard moving services. Customers may request assistance or guidance regarding transit insurance options through Zland Movers’ trusted insurance provider; however, Zland Movers does not directly provide, underwrite, or manage insurance policies or claims.

Cancellation & Rescheduling

Customers may request cancellation or rescheduling of bookings by contacting Zland Movers as early as reasonably possible.

For local moving services, deposits are generally fully refundable where cancellation is made within 24 hours of booking confirmation.

For local moving services cancelled more than 24 hours after booking confirmation, deposits may become non-refundable due to operational scheduling, staffing, and resource allocation.

For intercity, long-distance, storage-related, or specially scheduled bookings, deposits may be up to 50% refundable where cancellation is made within 24–48 hours of booking confirmation.

Where cancellation occurs more than 48 hours after booking confirmation for intercity, long-distance, storage-related, or specially scheduled bookings, deposits may become non-refundable due to vehicle allocation, route scheduling, staffing commitments or ferry bookings, accommodation arrangements, and other operational costs already incurred.

Last-minute cancellations, non-attendance, inaccessible sites, or inability to proceed due to undisclosed conditions may also result in cancellation or operational charges where applicable.

Property Access & Vehicle Limitations

While reasonable care is taken throughout the moving process, Zland Movers is not liable for damage to:

• Driveways
• Footpaths
• Lawns
• Underground services
• Pipes or cables

where vehicle access is requested or instructed by the customer in restricted or difficult conditions.

Minor marks or scuffs may occasionally occur during the movement of large furniture and appliances through confined spaces.

Disputes & Service Concerns

Zland Movers is committed to providing professional and respectful customer service and encourages customers to raise any concerns promptly and directly with our team.

Any concerns, claims, or service-related issues must be reported in writing within 24 hours following completion of the move or delivery. Claims or complaints reported outside this timeframe may not be accepted or considered.

Where concerns, claims, or disputes arise, customers may be asked to provide supporting information, photographs, documentation, or other relevant evidence to assist with review and resolution.

Zland Movers reserves the right to investigate and review all complaints, claims, refund requests, or service disputes before determining any outcome.

Refunds, discounts, or compensation will not be provided where claims are found to be inaccurate, misleading, unrelated to services provided, inconsistent with agreed terms, or unsupported by reasonable evidence.

Service Agreement Confirmation

Prior to commencement of services, customers may be required to review and sign Zland Movers’ service agreement documentation confirming acceptance of the applicable Terms & Conditions, operational policies, pricing structure, and Owner’s Risk conditions.

Zland Movers reserves the right to delay, suspend, or decline commencement of services where required documentation has not been reviewed, accepted, or signed by the customer prior to the move.

Termination of Services

Zland Movers reserves the right to suspend or terminate services where:

• Unsafe working conditions exist
• Aggressive or abusive behaviour occurs
• Access conditions are unsafe
• Goods are unsuitable or unsafe for transport
• Information provided at booking significantly differs from actual conditions

Disputes & Outstanding Payments

Customers must notify Zland Movers promptly regarding any concerns relating to services provided.

Outstanding balances, unpaid invoices, or unresolved payment obligations may affect the review, processing, or resolution of claims, disputes, refund requests, or further services.

Acceptance Of Terms

By proceeding with services provided by Zland Movers, customers acknowledge that they have read, understood, and accepted these Terms & Conditions together with the Zland Movers Insurance & Liability information.