Privacy Policy

Zland Movers complies with the New Zealand Privacy Act 2020 when handling personal information.

This Privacy Policy explains how Zland Movers collects, uses, stores, protects, and manages personal information provided through our website, enquiries, bookings, moving services, storage services, and customer communications.

By using the Zland Movers website or proceeding with our services, customers acknowledge acceptance of this Privacy Policy.

Information We Collect

Zland Movers may collect personal information including:

• Full names
• Phone numbers
• Email addresses
• Pickup and delivery addresses
• Inventory or move-related information
• Booking details
• Payment-related information
• Website enquiry submissions
• Communication records
• Photographs, videos, or visual records relating to quotations, inspections, furniture, items, property access conditions, deliveries, storage services, or operational activities where reasonably necessary for business, operational, safety, documentation, insurance referral, dispute resolution, training, or service-related purposes.

How We Collect Information

Personal information may be collected through:

• Website quote forms
• Phone calls and text messages
• Emails
• Social media communication
• Booking confirmations
• Service agreements
• Customer enquiries
• Website usage and cookies
• Onsite inspections, property visits, and quotation assessments

Where reasonably possible, Zland Movers will collect personal information directly from the customer.

How We Use Information

Customer information may be used for purposes including:

• Providing quotes and estimates
• Managing bookings and relocations
• Customer communication
• Scheduling services
• Processing invoices and payments
• Storage management
• Insurance referral assistance
• Operational and business purposes
• Improving website and customer experience
• Responding to enquiries or complaints
• Protecting and enforcing legal rights where necessary

Zland Movers collects only information reasonably necessary for providing moving, storage, transportation, and related services.

Marketing & Follow-Up Communication

Zland Movers may contact customers regarding:

• Booking enquiries
• Quote follow-ups
• Service updates
• Booking confirmations
• Operational communication
• Promotions or service-related updates where consent has been provided

Customers may request removal from promotional communications at any time.

Any marketing or promotional emails may contain an unsubscribe option where applicable.

Disclosure Of Information

Zland Movers does not sell or commercially trade customer personal information.

However, where reasonably necessary for business operations, transportation coordination, storage services, relocation services, customer support, or operational requirements, limited information may be shared with trusted service providers and operational partners, including:

• Payment processing providers
• Insurance providers
• IT or website service providers
• Storage or logistics partners
• Trusted transport, relocation, or moving service partners
• Professional advisors
• Debt recovery providers where required

Information may also be disclosed where required by law, legal obligations, regulatory authorities, or law enforcement agencies.

Payment, Debt Recovery & Legal Purposes

Where accounts remain unpaid or contractual obligations are not met, Zland Movers may use customer information for lawful debt recovery, dispute resolution, legal processes, or enforcement of service agreements where reasonably necessary.

Protecting Personal Information

Zland Movers takes reasonable steps to help protect customer information from unauthorised access, misuse, disclosure, loss, or alteration.

While reasonable efforts are made to maintain secure systems and communication methods, no online system or electronic transmission can be guaranteed completely secure.

Cookies & Website Analytics

The Zland Movers website may use cookies, analytics tools, or similar technologies to improve website performance, user experience, marketing, and website functionality.

This information may include:

• Website traffic information
• Browser information
• Device information
• Website usage behaviour

Customers may adjust browser settings to manage cookie preferences where applicable.

Third-Party Links

The Zland Movers website may contain links to third-party websites or external services.

Zland Movers is not responsible for the privacy practices, content, or policies of external websites operated by third parties.

Customers are encouraged to review the privacy policies of external websites separately.

Accessing & Correcting Information

Customers may request access to personal information held by Zland Movers or request correction of inaccurate information where reasonably applicable and permitted under the New Zealand Privacy Act 2020.

Requests relating to personal information may be submitted directly to the Zland Movers team.

Reasonable evidence of identity may be required before releasing personal information.

Policy Updates

Zland Movers may update this Privacy Policy from time to time to reflect operational, legal, website, or service-related changes.

Updated versions may be published on the Zland Movers website without prior notice.

Contact Information

If you have any questions regarding this Privacy Policy or personal information handled by Zland Movers, please contact our team directly through our website or official business contact channels.

Zland Movers is committed to maintaining respectful, professional, and responsible handling of customer information across all services and communications.